Modern Slavery Statement

Illustration of ethical supply chain oversightThis Modern Slavery Statement sets out the principles and controls that guide our approach to preventing slavery, servitude, forced labour, and human trafficking in every part of our operations. We are committed to maintaining a zero-tolerance policy toward any form of exploitation and to acting with integrity across our business relationships. Our commitment applies to all employees, contractors, suppliers, and business partners, and it is supported by policies, training, and oversight designed to identify and reduce risk.

We recognise that modern slavery can occur in complex supply chains, particularly where labour is outsourced or where there is limited visibility into lower-tier suppliers. For that reason, our modern slavery commitment is embedded in procurement, onboarding, and governance processes. We require all relevant parties to understand and comply with our expectations, and we reserve the right to suspend or terminate relationships where serious concerns are identified. In practice, this means we review risk indicators, monitor due diligence findings, and take prompt action when issues arise.

Audit review of supplier compliance documentsOur supplier standards are central to the effectiveness of this statement. Every supplier is expected to uphold lawful working practices, pay fairly, and provide safe and respectful working conditions. Where risk is elevated, we conduct supplier audits to verify compliance and to identify gaps in labour management, recruitment, wage practices, and worker treatment. These audits may include document checks, site visits, and interviews with management and, where appropriate, workers. Findings are documented, corrective actions are tracked, and repeated or unresolved failures may lead to removal from our supply base.

We also require suppliers to cascade equivalent standards through their own networks. This helps strengthen visibility beyond first-tier relationships and supports a more resilient approach to modern slavery prevention. Our anti-slavery framework includes contractual clauses, due diligence questionnaires, and periodic reassessment of supplier risk. We apply a risk-based model so that higher-risk categories, geographies, or services receive greater scrutiny, while still maintaining clear baseline expectations for all partners.

Confidential reporting channels for workplace concernsReporting is essential to our response system. We provide multiple internal reporting channels so concerns can be raised safely and without fear of retaliation. Employees and relevant stakeholders may report suspected violations, coercion, unusual recruitment practices, or signs of exploitation through designated reporting routes, which are handled confidentially and investigated promptly. Allegations are reviewed by responsible personnel, corrective measures are escalated where necessary, and whistleblowers are protected from victimisation in accordance with our policies.

Training and awareness support our modern slavery controls. Employees involved in procurement, supplier management, and operational oversight receive guidance on recognising warning signs and escalating concerns. This awareness is important because exploitation may be hidden behind apparently legitimate business arrangements. By improving understanding across the organisation, we strengthen our ability to detect risk early and respond consistently. We also expect managers to reinforce accountability and to ensure that concerns are not ignored or normalised.

Annual review process for modern slavery controlsThis Modern Slavery Statement is reviewed annually to ensure it remains effective, relevant, and aligned with legal and operational developments. The annual review considers changes in our business, supplier profile, and risk exposure, as well as lessons learned from audits, incidents, and remediation activity. Where improvements are identified, we update our policies, controls, and training content accordingly. This process helps us maintain momentum and demonstrate continuous improvement.

Our annual review also assesses whether the modern slavery policy is being applied consistently across departments and supply chains. We examine audit results, the handling of concerns, and the effectiveness of corrective actions to determine whether further safeguards are needed. If trends indicate increased risk, additional controls may be introduced, including enhanced due diligence or more frequent supplier monitoring. This ensures our approach remains proportionate and evidence-based.

Commitment to preventing exploitation across the supply chainWe are committed to strengthening our response to modern slavery year by year. Through zero tolerance, targeted supplier audits, accessible reporting channels, and an annual review cycle, we aim to prevent abuse and uphold human dignity throughout our operations and supply chain. Our approach reflects a broader responsibility to act ethically, challenge unsafe practices, and support a workplace and supply network where exploitation has no place.

Twickenham Cleaners

Modern Slavery Statement outlining zero tolerance, supplier audits, reporting channels, annual review, and ethical supply chain controls.

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What Our Customers Say

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4.9 (10)

Professional and thorough every visit. After about 3 months using Twickenham Cleaners, I'm consistently happy with the cleans. Recommend.

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D

Excellent professionalism and clarity with pricing! All my questions were answered, add-ons quoted, and the final result was fantastic.

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J

Super friendly and professional - completed the job quickly and made my once-dirty furniture look brand new and smell amazing.

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O

The service was amazing--I hired deep cleaners after moving, and by the end of the day, everything was spotless. The staff was friendly and attentive.

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H

Exceptional company! A solid 10/10. I look forward to using their cleaning services again.

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S

Our move-out cleaning was handled perfectly by these ladies. They did an incredible job and exceeded our expectations.

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B

Twickenham Cleaning consistently delivers exceptional cleaning and restocking for our Airbnb. Their guest-oriented service leaves our place immaculate and inviting.

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L

Trying out Twickenham Cleaning Company for the first time was a smooth experience. Their website made booking hassle-free. The staff was friendly and highly professional. The cleaners left my apartment looking immaculate and smelling fresh.

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D

If you need great work with excellent service, TwickenhamCleaners is the way to go. Their crew is capable, helpful, and does the job right. I highly recommend them.

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R

Twickenham Cleaning provided top-notch cleaning service! Every inch of my home sparkled. The staff was amiable, skilled, and quick. Will use their services again and tell all my friends and family about them.

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