Twickenham Cleaners Privacy Policy
This Privacy Policy explains how Twickenham Cleaners collects, uses, stores, and protects your personal data when you use our cleaning services. It applies to all Twickenham Cleaners customers within the Twickenham area, including prospective customers, current customers, and former customers.
We are committed to protecting your privacy and handling your personal data in a fair, transparent, and secure manner in accordance with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and relevant UK data protection laws.
Who This Privacy Policy Applies To
This Privacy Policy applies to individuals who:
Use or request our domestic or commercial cleaning services in the Twickenham area, contact us to ask about our services, or otherwise interact with us as a customer or potential customer. By engaging with Twickenham Cleaners, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identity and contact details, such as your full name, address where services are provided, billing address, and any contact details you choose to share when you communicate with us. Service information, such as details about the type of cleaning services requested, property type and layout information you provide, access instructions you choose to give us, and any specific cleaning preferences. Transaction and billing information, such as records of services provided, service dates and times, payment status, and basic invoice details. Communication records, such as emails you send to us, messages you provide through enquiry forms or messaging platforms, and any feedback you choose to share. Website and usage information, such as basic technical information collected when you visit our website, including IP address, browser type, approximate location, pages viewed, and the date and time of your visit.
How We Collect Your Personal Data
We collect personal data in the following ways:
Directly from you when you contact us, request a quote, make a booking, or communicate with us by phone, through our website, or via messaging platforms. Automatically when you visit our website, through standard web technologies that help us understand how our site is used and to improve our services. Indirectly from third parties where permitted by law, such as payment service providers or advertising platforms that pass us details of your enquiry.
Lawful Basis for Processing Your Data
We only process your personal data where we have a lawful basis to do so. Depending on the context, this may include:
Performance of a contract. We process your data to provide our cleaning services, manage bookings, handle payments, and respond to your requests. This is necessary to perform the contract we have with you or to take steps at your request before entering into a contract. Legitimate interests. We may process your data where it is necessary for our legitimate business interests, such as managing our customer relationships, improving our services, responding to enquiries, and protecting our business from fraud or misuse. When we rely on this basis, we balance our interests against your rights and expectations. Legal obligations. In some cases, we must process certain data to comply with legal or regulatory requirements, such as accounting, tax, and record-keeping rules. Consent. Where required by law, we may rely on your consent, for example for certain types of marketing. You can withdraw your consent at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To manage bookings and provide cleaning services, including arranging appointments, accessing your property with your permission, and carrying out the requested services. To communicate with you about your bookings, changes to services, service reminders, and important updates to our terms or this Privacy Policy. To issue invoices, process payments via our chosen payment providers, and manage any queries related to billing. To respond to your questions, complaints, feedback, or requests for information. To improve our services and internal processes, including reviewing patterns of service use and enhancing our customer service. To protect our business, for example to detect and prevent fraud or misuse of our services and to enforce our contractual or legal rights. To comply with legal obligations, regulatory requirements, and requests from authorities where we are required to do so.
Sharing Your Personal Data with Processors and Third Parties
We will not sell your personal data. We may share your data with carefully selected third parties who act as data processors on our behalf, or in limited cases as independent controllers, for the purposes described in this Privacy Policy.
Data processors who may process your data for us include:
Payment processing providers who handle card payments or other forms of electronic payment in a secure manner. IT and hosting providers who host our website, email services, or customer management systems. Communication service providers that enable us to send service-related messages or notifications. Professional advisers such as accountants or legal advisers, where necessary for our business operations and compliance.
Where we use processors, they are only allowed to use your personal data to provide services to us and must act in accordance with our instructions and applicable data protection laws. We take reasonable steps to ensure that our processors protect your data appropriately.
We may also share data when required to comply with legal obligations, lawful requests from public authorities, or to protect our rights, property, or the safety of our staff and customers.
Data Retention
We keep your personal data only for as long as necessary for the purposes for which it was collected, including to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.
In general:
Customer and service records are typically retained for a period necessary to manage our relationship with you and to comply with applicable limitation periods and legal record-keeping requirements. Basic invoice and transaction information may be kept for a longer period as required by tax and accounting laws. Communication records may be retained for a reasonable period to handle queries and improve our service.
When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.
International Transfers
Some of our service providers or their servers may be located outside the United Kingdom or European Economic Area. Where this is the case, we will take appropriate steps to ensure that your personal data continues to receive a level of protection that is essentially equivalent to that provided in the UK and EEA. This may include using standard contractual clauses or relying on adequacy regulations where available.
How We Protect Your Personal Data
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures include restricting access to personal data to staff and processors who need it to perform their duties, using secure systems where appropriate, and regularly reviewing our security measures.
While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. You are also responsible for keeping any information you share with us secure and for notifying us promptly if you suspect any unauthorised use of your data in connection with our services.
Your Data Protection Rights
Under data protection laws, you have a number of rights in relation to your personal data. Subject to certain conditions and exceptions, you may:
Request access to the personal data we hold about you and obtain a copy. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data where there is no longer a lawful basis for us to keep it. Object to our processing of your personal data where we rely on legitimate interests, and we will consider your objection in light of our responsibilities and your rights. Request restriction of processing in certain circumstances, for example while we verify the accuracy of the data. Request data portability, allowing you to receive certain personal data in a structured, commonly used, machine-readable format and to transmit it to another controller where technically feasible.
If you wish to exercise any of these rights, you can contact us using the contact details provided on our website or through the usual channels you use to communicate with Twickenham Cleaners. We may need to verify your identity before responding to your request, and we will respond within the time limits set by law.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly first.
Children
Our services are not directed at children, and we do not knowingly collect personal data from children. If you believe that we have unintentionally collected such data, please contact us so that we can delete it where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any updated version will be published on our website and will apply from the date of publication. We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your personal data.
